Can’t see what you are looking for below – no problem – email us at [email protected] and we will endeavour to answer your request as soon as possible
Having issues with an INSTANT DOWNLOAD product? All of your downloads will be located in the My Downloads section of your Account. You will need to enter the separate password that was provided in your order confirmation email in order to access your download.
What does "Back Order / On Order” mean?
If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. This email will always give a rough restocking time but should you require a more specific estimate then please telephone us on: +(207) 200-1611 between 10am and 5pm Monday – Friday (10am – 3pm Saturdays)
Can I return an item to Alakazam Magic?
Alakazam Magic Ltd. aims to guarantee your satisfaction in all cases but please be fully aware of the following returns policy before making a purchase:
When you purchase a magic product you are buying a secret as well as a prop in many cases. Alakazam Magic Ltd. will only exchange items that are FAULTY and not for any other reason (Faulty items should be reported to Alakazam not later than 7 days after you have received your item). In the case of faulty items, upon receipt of the item, Alakazam Magic Ltd. will issue a straight swap for another unit of the same product that will be checked by our staff before dispatch. Alakazam Magic Ltd. will only exchange faulty DVD’s for a working copy of the same title; titles cannot be exchange for alternatives. Books cannot be returned if the shrink-wrap has been opened and will only be exchanged in cases of damage in transit for an undamaged duplicate title.
In the case that a customer should wish to make a return then please email the office at: [email protected] or call us on: (207) 200-1611 to be advised by a member of the team before posting items back to us. We will only accept returns once agreed through correspondence with the customer and Alakazam Magic Ltd. reserves the right to refuse an exchange if they deem that a product is damaged through extensive use as opposed to a manufacturing defect. In extreme cases where a duplicate exchange may not be possible, then a store credit will be offered. This is agreed through liaisons between Alakazam Magic Ltd and the customer.
If you try to return an item that is not FAULTY and simply because it is “not what you thought it was” or “does not fit your style” then Alakazam Magic Ltd. do not deem this appropriate grounds for exchange and reserve the right to refuse the return and will simply return the item to you if no correspondence or agreement has been made prior to Alakazam Magic Ltd. taking receipt of the return. *If however Alakazam Magic Limited does agree to accepting the item back a restocking fee of 25% and cost of postage will be deducted. If you require advice or have any queries about any of our items before you make a purchase, then please call our INFORMATION LINE at (207) 200-1611 so that we can advise you as much as possible to ensure you make the right purchase for you – remember, we are here to help you.
How do I order from Alakazam?
At Alakazam Magic we always try to keep all listed items in stock at all time but this is sometimes not possible due to manufacturing or supply difficulties. If you require an item urgently and would like to check availability before you order then please either email or call us at [email protected] or +44 (0) 1233 637888 and we can advise you accordingly and help get your items to you as fast as possible.
Order your items on-line with the safety of our 128bit security; just click on any of the menu items to the left and you will be taken to the first page of that section. Find the item you want (you can use the Search button above if you know what you want) and just click the “Buy Now button.”
200 Maple St – Suite 3
Cornish, Maine 04020
I am having a problem ordering – what should I do?
Alakazam Magic is completely dedicated to your total satisfaction, so if you have queries pertaining to your order then please call us at+44 (0) 1233 637888 and similarly if you have any suggestions or comments please email us at [email protected] as we will be happy to hear from you.
How do I make my purchase?
We accept Visa, MasterCard, and American Express via PayPal on our site. You are also able to pay via PayPal
When will my order be dispatched to me?
We dispatch all orders on the same day they are placed where possible, with the exception of weekends. If you want to guarantee your order gets dispatched the same day then please ensure that you place your order by 3:00pm EST at the latest. Warehouse Items are shipped every Monday, Wednesday and Friday! In house items go out SAME DAY Mon. – Sat.
What does "declined” order mean?
Are my card details secure when ordering with Alakazam?
Absolutely! We use PayPal which is an off site payment processing site that is safe and secure.
Are prices subject to change?
Alakazam Magic Ltd reserves the right to alter the prices on any item at any time without prior notice. This may be due to fluctuation in currency exchange rates or an increase in production costs. All pricing changes are made at the discretion of the company and once made, are final. Any queries in regards to pricing changes should be directed to Alakazam Magic Ltd via any of the contact methods below.
Telephone: (207) 200-1611
Email: [email protected]